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Department of Health & Social Care
Discovery into the impact a Skills Passport would have on the nation's social care sector.
I led and coordinated the research and design part of a discovery for the DHSC with a team of five researchers and designers. The Discovery looked at the possibility of introducing a new digital resource to capture the learning and development of social care staff, and facilitate the portability of training undertaken — something that up till then did not exist.
Interviews & persona creation
After establishing the problem statements with the DHSC we created interview scripts and took them out to 40+ interviewees across the social care sector. The results of these interviews helped us build the archetype personas which we built from later on.
Experience maps
The experience maps allowed the DHSC for the first time to see the issues that workers in the social care setting were experiencing and how that was affecting them.
Site maps & user flows
The production of the experience maps allowed us to co-create with the DHSC team to understand what a potential solution would look like. This meant we could build first draft site maps and user flows to inform the creation of concepts and prototypes.
Prototypes for concept testing
Using the GDS toolkit we built multiple working prototypes to test with users so they could understand and feedback on the concept. We took these prototypes out to approximately 20 participants.
Discovery report
The final report was around 100 pages that detailed all the research findings as well as an Alpha plan for research if the DHSC chose to take the project forward.
